[accordion_father][accordion_son size=”32″ gradientbg=”” height=”” title=”How do I access the NterNow Dashboard?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]The NterNow dashboard is located at www.NterNow.com. The Log-In button is at the upper right. Access the Dashboard to find additional details about the prospect and their visit(s). In the Dashboard you can also adjust property touring hours, and generate reports.[/accordion_son][accordion_son size=”32″ gradientbg=”” height=”” title=”What is my login and password?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]Your login is your first.last name in lower case letters.  For instance, the login for George Washington is george.washington. Your password is assigned to you in your by NterNow Admin or your Program Manager. If you’ve forgotten yours, use the Reset Password button.[/accordion_son][accordion_son size=”32″ gradientbg=”” height=”” title=”What hours does NterNow operate?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]From 7 AM EST to dusk in your part of the US daily– including holidays.  Yes, buyers visit properties on holidays![/accordion_son][accordion_son size=”32″ gradientbg=”” title=”Is a home with NterNow secure?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]Yes, NterNow’s patented lock and well-honed process keep the home secure despite being accessible to identity-verified homeshoppers. For details, check out Security Features.[/accordion_son][accordion_son size=”32″ gradientbg=”” height=”” title=”Can I use an Agent Lockbox as well as NterNow?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]There’s no need for an agent lockbox. Agents and buyers can both gain access using NterNow. NterNow tracks all visitor activity, prospects and agents, and sends it instantly to your cellphone and/or computer.  You can catch the prospect when they are in the home![/accordion_son][accordion_son size=”32″ gradientbg=”” title=”Can workpeople or inspectors use NterNow to gain access?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]Yes. NterNow provides and tracks the access of workers, inspectors and your staff.  Alternatively, we provide a key with each lock to be used/copied at your discretion and placed in a contractor box.[/accordion_son][accordion_son size=”32″ gradientbg=”” title=”What if the lock fails to open?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]NterNow Lead Alerts with an NA-L will notify you of a lock issue or user error. Dial the Call Center to help you in troubleshooting, clearing the system, replacing the batteries, etc. The rep will advise if a new replacement lock is required.[/accordion_son][accordion_son size=”32″ gradientbg=”” title=”What if I run out of vacant inventory?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]Contact NterNow headquarters to review your contract and discuss your options.[/accordion_son][accordion_son size=”32″ gradientbg=”” title=”Can I put an NterNow lock on our sales model?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]Installing a NterNow lock on a decorated model or a home being used as an office is possible by signing a special indemnification agreement since our insurance does not cover contents.  Call 470-427-9790 to request the form.[/accordion_son][accordion_son size=”32″ gradientbg=”” title=”What if it’s dark out when a buyer or agent wants to enter the home?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]The NterNow system can be programmed to allow access after dusk, as long as you accept the liability and take safety precautions such as leaving the lights on. Contact Carey@NterNow.com to turn on this feature. Our normal access hours are sunrise to sunset in your property’s GEO location.[/accordion_son][accordion_son size=”32″ gradientbg=”” title=”How many agents can receive texted or emailed New Visit Alerts?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]The Program Manager and an unlimited number of staff can be set up to receive the leads.[/accordion_son][accordion_son size=”32″ gradientbg=”” title=”What do the abbreviations mean after the last name in the New Visit Alert Texts?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]Visitor Type

• V: Visitor
• AG: Agent
• TC: Trade Contractor
• CL: Staff Members/Co-Worker

Visitor Status

• Accessed: Visitor accessed the home
• NA–V: No Access – Visitor ID verification was not successful
• NA–T: No Access – Visitor arrived after hours, restricted
• NA–L: No Access – Visitor had an issue with the Lock 
• NA–I:  No Access – Visitor wanted information only
• NC: Accessed property but visitor requested No Contact

[/accordion_son][accordion_son size=”32″ gradientbg=”” title=”Who installs NterNow? Who fixes any lock issues?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]Anyone with a screwdriver!  NterNow locks have been installed and fixed by agents, builders, marketing staffers, construction supervisors and even husbands.  With the installation instructions to guide you through with pictures and text, anyone can install an NterNow lock.  The Call Center must be reached (470-795-8389) to complete the installation and activate the lock. Installations are done on Monday-Friday only from  7 am to 6 pm EST.[/accordion_son][accordion_son size=”32″ gradientbg=”” title=”I’m having issues with the NterNow Staff App. What should I do?” clr=”#fa5700″ bgclr=”#f2f2f2″ bodybg=”#ffffff”]Not sure how to get started? Here’s a short video showing you how the Staff app works. For unexpected trouble, delete and reinstall the app in case you have an outdated version.  In addition, each page of the app has a Help button, which when punched immediately connects you to our Call Center live help.  Using the Staff Version of the mobile app provides quick access to any home and eliminates key hunting![/accordion_son][/accordion_father]